OUR COMMITMENT

Innovative

HPSB strives to bring value to our products through innovation because Innovation has always been the strategy of choice for HPSB. Over a decade of dedicated research and development has borne fruit to the development of a series of health care products. HPSB is respected and well known for the introduction of new concepts of health and skin care focusing specially on sophistication, simple but effective. We are committed to innovation aimed at the demystification of health care products for home use. Our focused research and development is closely allied to the needs of HPSB’s core business areas. Each project is supported by a dedicated development group, which works in conjunction with other functions, including marketing and manufacturing, to deliver new products. The new product development pipeline is a balanced mix of short, medium and long-term projects aimed at delivering a consistent flow of new products and sales growth. The in-house development is supported by a number of external early stage collaborative research projects with universities, hospitals and centers of excellence. The research collaboration with few universities in Malaysia, Japan and Germany provide support for various technical advancement, laboratory and clinical research.

Quality

The quest for quality is essential to HPSB’s understanding that no product or innovation is considered valuable without quality. Therefore, HPSB’s commitment to excellence also reaches our manufacturing. From formulation and purchasing materials to manufacturing and inspections, every single stage within the production cycle is closely monitored. All finished products are 100% inspected and their quality guaranteed. Each segment in our business is committed to quality.

Customer Service

Customers are one of the greatest assets a company can have. We are committed to achieving the highest standards of customer care across all levels and departments within the company. Our customer service/customer care is grouped in territory needs. HPSB holds the needs of the customer in high regard, and our objective is to achieve 100% customer satisfaction in all markets. This encompasses the entire process from manufacturing and planning to distribution and warehousing to customer delivery and responsiveness. Furthermore, HPSB also has in place a customer complaint management system, within which customer complaints are noted and carefully investigated.

HPSB TOMORROW

HPSB is in the process of consolidating its distribution base by finalizing long-term partnerships in Asian countries (Indonesia, Philippine, Japan, and Korea), Middle East, Europe and USA. The division of operations has allowed us to increase the focus on each specific segment of our business, from improving our product quality to increasing sales and marketing presence worldwide. By following our corporate philosophy of vision, and team work, we are building our future on full satisfaction and success. Our commitment to excellence founded in the value, quality and customer service distinguish HPSB from other organizations. We aim to be the leader in high-tech health and skin care products. To this end, the future will bring a variety of new products in the health care sector. The major goal for the future is the establishment of a new series of health supplement branded as a premier health care brand internationally.